You have 15 days after receipt of your order to return or exchange items.

Items must be in their original condition to be eligible for a refund and meet the following criteria:

-Items must not have been washed, worn or damaged;

-Items must have the original tags and these must not have been detached;

Proof of purchase is also required and must accompany your items in the shipment/package. The following proofs of the purchase are accepted: copy of your confirmation email or order number.

Before returning or exchanging an item, email us at info@martinettedesign.com or call our customer service department at 514-449-7954. It will be a pleasure for us to assist you.

Upon receipt of your package, the refund will be made to the original payment method used during purchase. You will receive an email confirmation when your return has been processed.

Please note that the shipping costs incurred during a return will not be reimbursed.

You will be responsible for return shipping. We recommend that you ship the returned merchandise to us using a traceable shipping method (with a tracking number).

Exchanges are free of charge. We will cover the postage costs for the return and the new shipment of your exchanged item.

We reserve the right to refuse a return or exchange if the items do not meet our return policies.

Size or color not right for you?

You have a period of 15 days after receipt of your order to exchange it. To be exchanged, items must be in their original condition and meet the following eligibility criteria:

-Items must not have been washed, worn or damaged;

-Items must have the original labels and these must not have been detached;

Proof of purchase is also required and must accompany your items in the shipment/package. The following proofs of purchase are accepted: copy of your confirmation email or order number.

Before exchanging an item, send us an email at info@martinettedesign.com or call our customer service department at 514-449-7954 to select the new size you want. It will be a pleasure for us to assist you.

You will be responsible for return shipping. We recommend that you ship the returned merchandise to us using a traceable shipping method (with a tracking number).

We reserve the right to refuse an exchange if the items do not meet the eligibility criteria set out above.

Exchanges are free of charge. We will cover the postage costs for the return and the new shipment of your exchanged item.

We use Canada Post delivery service.

The rates are $11.99 for standard delivery (3-7 business days) and $15.99 for express delivery (2-3 business days). Shipping is FREE in Canada for all orders of $149 or more.

Once your order has been completed and paid for on our online store, you will receive a confirmation email. If you do not receive it, contact our customer service, after having carefully checked your unwanted emails.

You will also receive a shipping confirmation email with a link and tracking number from Canada Post as soon as your order is processed.

Note that it is always possible to cancel an order any time before you receive a shipping confirmation.

International orders:

For orders outside of Canada, shipping costs will be calculated at checkout. Note that all international packages are subject to duties and taxes. Limits for duty-free packages are established by your local customs authorities.

In order to have a suitable garment that fits you well, it is necessary to choose the right size. Our clothes are loose-fitting, so they are easy to put on, but also to offer you a relaxed and cozy style. At Martinette, we care about your comfort, which is why we offer you a size guide to help you make the right choice when buying your garment.

We invite you to refer to the table below to find out the size that will suit you best.

SIZE GUIDE

With a doctor's prescription, Canadian residents are exempt from paying sales tax when purchasing adaptive clothing.

Procedure:

1. Create a customer account;

2. Download and print the prescription form and have it filled out by your doctor;

3. Send us the completed prescription form by email to info@martinettedesign.com or by mail to:

Martinette Design, 611-1070 Bleury street, Montreal, Quebec, H2Z 1N3

Upon receipt of your prescription, it will be associated with your customer account and future purchases may be exempt from sales tax.